Privacy Policy

Last Updated: October 5, 2026

At Pineapple Pontoon, LLC ("we," "us," or "our"), respecting your privacy and protecting your personal information is our top priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, complete an inquiry form, or book a rental.

1. Information We Collect

We collect information that you provide directly to us, as well as data gathered automatically when you use our website.

A. Information You Provide to Us

Contact & Inquiry Forms: When you send us a message through our website contact form, we collect your full name, email address, phone number, and any details or preferences included in your message.
Boater Verification & Rental Preparation: Information regarding age verification, boater safety card status, or driver's license details required under Florida boating regulations.

B. Booking & Payment Information (Third-Party Services)

Bookings via Peek Pro: When you reserve a rental or guided cruise on our website, your booking details (name, email address, phone number, party size, date/time of trip, and special requests) are collected and processed securely by our third-party booking partner, Peek Pro.
Payment Processing via Stripe: Payment details (credit card numbers, billing addresses, and payment authentication) are processed directly and securely by Stripe or through Peek Pro's integrated payment system. Pineapple Pontoons does not store or process complete credit card numbers on our servers.

C. Automatically Collected Data

When you browse our website, standard web analytics tools may collect non-identifiable technical data, such as your IP address, browser type, device information, and pages visited, to help us optimize site performance.

2. How We Use Your Information

We use the information we collect strictly to:

Respond to your inquiries, answer questions, and provide customer support.
Process and fulfill your boat rentals, wave runner bookings, and captained charters.
Communicate pre-arrival instructions, weather updates, and safety orientation details.
Ensure compliance with Florida state boating laws and age safety requirements.
Maintain and improve our website, user experience, and booking flow.

3. Sharing & Disclosure of Information

We do not sell, rent, or lease your personal information to third parties. We only share information with trusted service providers as necessary to run our business operations:

Booking Platform (Peek Pro): To manage online scheduling, availability, and guest manifests.
Payment Gateway (Stripe): To process transaction charges, deposits, and refunds securely.
Legal Compliance: We may disclose information if required to do so by law, court order, or governmental regulations (e.g., US Coast Guard or Florida Fish and Wildlife Conservation Commission requirements).

4. Data Security

We implement appropriate administrative and technical security measures to safeguard your personal data. Third-party service providers (Peek Pro and Stripe) maintain high-level encryption standards (including SSL and PCI-DSS compliance) to protect transaction and booking details.

5. Third-Party Links & Widgets

Our website contains integrated booking tools (such as Peek Pro widgets/iframes) and links to external resources (such as Florida Boater Safety certification portals like Boat-Ed and BoatUS). We are not responsible for the privacy practices or content of these external third-party sites. We encourage you to review the privacy policies of any third-party service you visit.

6. Your Data Choices & Rights

You have the right to:

Request access to, update, or request deletion of the personal information we hold about you.
Opt out of any optional marketing communications at any time.

To exercise these rights or ask questions regarding your data, please contact us directly.

7. Contact Us

If you have questions, comments, or concerns about this Privacy Policy or our data practices, please email us:

pineapplepontoons@gmail.com